We collect various types of information when you create an account and use cd33. That said, we only collect what is genuinely necessary to provide our services — collecting unnecessary data goes against our policy.
Personal Identification Information
- Full Name: For identity verification and account security
- Mobile Number: Used for OTP verification, security alerts, and support communications
- Email Address: For important account notifications (provision is optional)
- Date of Birth: To verify age (18+) – this is mandatory
Technical Information
- IP Address: For security, fraud prevention, and location verification
- Device Information: Browser, operating system & screen resolution
- Session Data: Login time, activity history & session duration
What We Do Not Collect: cd33 never stores your full bank account number, card CVV, or PIN. All payment information is processed by PCI DSS-certified third-party providers.
Cd33 never uses your data without consent or for unnecessary purposes. Every piece of data collected has a clear purpose and adheres to international data protection standards.
| Purpose | Data Used | Legal Basis |
|---|---|---|
| Account Management | Name, mobile number, email address | Contractual Necessity |
| Payment Processing | Payment method, transaction history | Contractual Necessity |
| Age Verification (KYC) | Date of Birth, Identity Document | Legal Obligations |
| Fraud Prevention | IP, Device & Session Data | Legitimate Interest |
| Customer Support | Contact details, account history | Contractual Necessity |
| Promotional Messages | Mobile number, email address | Consent (Opt-Out Available) |
Cd33 uses your data solely to provide you with a better experience. Every use is specific and limited.
- Account Security: Detecting suspicious login attempts and preventing unauthorised access
- Personalisation: Showing relevant offers based on your preferred games and betting types
- Payment Verification: Processing deposits and withdrawals securely
- Responsible Gaming: Monitoring gaming behaviour to identify potential issues early
- Support improvement: Analysing complaints and feedback to improve customer service standards
- Legal Compliance: Meeting regulatory requirements
Cd33 never sells your data to third parties for advertising purposes. Never. That is our unwavering commitment.
Cd33 shares information with trusted third parties only in limited and specific circumstances. Every partner is required to adhere to the same data protection standards we uphold.
Who Your Data May Be Shared With
- Payment Processors: bKash, Nagad, Rocket – used solely to confirm transactions
- Fraud Prevention Services: Specialist security firms for account protection
- Law Enforcement Agencies: Only when required by a court order or legal obligation
- Cloud Service Provider: For secure data storage — held in encrypted format
We never share: Your information is never shared with advertising companies, data brokers, social media platforms, or any third party for marketing purposes.
Cd33 uses cookies to enhance your browsing experience. Cookies are small text files stored in your browser. You can update your cookie settings at any time.
You can disable optional cookies at any time from your browser settings. However, disabling essential cookies may cause certain cd33 features to stop working properly.
Cd33 uses industry-leading technology to safeguard your data. Security is never compromised.
- TLS/SSL 256-Bit Encryption: All data transmissions are fully encrypted
- AES-256 Storage Encryption: All stored data is held in encrypted format
- Two-Factor Authentication (2FA): OTP-based additional layer of security
- Real-Time Fraud Monitoring: 24/7 suspicious activity detection system
- Restricted Access Policy: Only authorised staff can access data on a need-to-know basis
- Regular Security Audits: Periodic verification by third-party experts
In the event of a data breach: In the event of a data breach, cd33 will notify affected users within 72 hours and take immediate steps to resolve the issue.
Cd33 respects your data rights. You may exercise any of the following rights at any time. We will respond in writing within 30 business days of your request.
You may request a full copy of all the information we hold about you.
You may request corrections to any inaccurate or outdated information.
You may request deletion of your data under certain conditions.
You can opt out of marketing communications at any time.
You can download your data in a portable format (CSV/JSON).
You may object to processing carried out on the basis of legitimate interests.
To exercise any of these rights, contact us via Live Chat or email. Once your identity is verified, we'll respond as promptly as possible.
Cd33 retains your data only for as long as necessary. Once it is no longer needed, it is securely deleted.
| Data Type | Retention Period | Reason |
|---|---|---|
| Account Information | For the duration of active account | To Provide Our Services |
| Transaction History | 5 Years | Legal & Tax Obligations |
| KYC Documents | 5 Years | Regulatory Requirements |
| Gaming History | 3 Years | Dispute Resolution |
| Support Conversations | 2 Years | Service Quality Improvement |
| Marketing Consent | Until Consent Is Withdrawn | To enable opt-out |
No data is retained beyond legal obligations after account closure. Once the required period expires, all data is securely deleted.
Cd33's Privacy Policy may be updated from time to time to reflect changes in technology, legislation, or business operations.
For significant changes, cd33 will send advance notice to your registered mobile number via SMS or email — at least 7 days before the changes take effect.
Contact Us
- Live Chat: Available 24/7 on the cd33 platform, with an average response time of 3 minutes
- Email: privacy@cd33-baji.com
- FAQ: On the FAQ Page Find answers to many of your questions
Data Privacy Officer: Our dedicated Data Privacy Team handles all privacy-related requests and complaints. A written response will be provided within a maximum of 30 business days.